Patients Rights And Responsibilities
It is the patient’s responsibility to keep appointments and we ask all patients to consider the disruption to the practice and the impact on other patients that non attendance at appointments can cause. Please let the practice know as soon as possible if you are unable to attend a booked appointment.
Violent Or Abusive Patients
The practice complies with the NHS policy of zero tolerance towards violence including aggression, verbal abuse and threatening behaviour. The practice reserves the right to remove a violent patient to safeguard all practice staff, patients and bystanders who might have reasonable fears for their safety.
The practice recognises the need for all patient information to be dealt with in a confidential and sympathetic manner.
Medical and administrative records are held on computer. Information may be shared with authorised staff and other Health Authority agencies where necessary.
Patients have a legal right of access to their medical records and we fully comply with the requirements of the Data Protection Act.
Comments And Complaints
We do our best to make sure you receive prompt and appropriate treatment. however, we recognise there may be occasions when you feel this has not happened. Should you wish to make a comment or complaint, then please contact Miss Samantha Miles, Practice Manager, either by telephone or in writing so that this can be investigated.
In dealing with your comments and / or complaint, our aim will be to give you a prompt and thorough reply, which answers your concerns fully.
If necessary, you may wish to read our Complaints procedure.
The practice takes patient confidentiality very seriously. Staff are not permitted to disclose any information regarding patients over the age of 16 to the patient’s family without their consent. This includes test results, appointments etc.